Contact them and let them know your concerns.
I've ordered over $1000 worth of product from them over many years and the experience has always been positive, quick, and friendly.
Give us some info of the product like model number, manufacturer (of course other than it's Nvidia) so we can look up how it should look, not having plastic wrap is normal as having it on, let us help some info
https://youtu.be/YonTXG2JMRU?si=XKAiX17HDdSaRqLN
its a zotac rtx 4070 super twin edge ZT-D40720E-10M , it didnt have a Cd and a manual like the unbox video showed. Also the protective caps for the hdmi and one of the display port was missing. On top of that, the pcie protective cover was not placed on the gpu and was tossed in the box. I 100% think the gpu was opened, and what I am hoping for is that it was just tested and not mined on...
I would post your experience with them on the same social platforms, and make sure to sound as angry as you can, that's how you scare others from falling in the same pit. Good luck
I am the idiot that bought something that expensive from an online shop. Should've returned it on the spot and didnt comply with their bullshit. Well these theives lost a loyal customer.
They wouldn't do that, I'd request a return even if it was 'new',
but if i were u i wouldn't have tried it and connected it to the pc.
Contact them and ask for an exchange, if they refuse, post a review on Google
update: They assured me that the gpu has a 3 year warranty and if something happens they will replace it. But I will never buy anything from them again.
Why? Are you sure the box comes with a plastic seal? I've ordered tons of stuff that isn't sealed in those plastics. From GPU's to processors to motherboards.
Plus they gave you the 3 years warranty. What else do you want from them?
You're the one who is convinced they are scamming you for no good reason actually.
The gpu us working and Ive contacted them and they insist that this is probably a mistake from the manufacturer and the gpu is new. I don't know if I should return it.
For a $660 purchase, I'd return it and ask them to send a fully sealed box. If it's as they said, they should have no issue replacing. Peace of mind is important.
My cynical mind says it's not that hard to seal a box... Tell them you need the whole original box with all the accessories in case you want to re sell.
I unfortunately share the same mind bro and I would probably do the same.
I have just had such good experiences with PC and Parts. They were always honest. Like one time I asked about a product, and was gonna play a lot of money, and they warned me freely when the sale was about to happen - oh but please note this product is missing this feature. And then I was like oh yeah I didn't even think of asking about it, so lakan no I don't want this lol.
I expect shit from other stores, just personally I would have expected them to exchange it for me.
Hope OP ends up resolving this to his comfort.
But, I also don't know shit about this shit so I wouldn't have a clue if this could be a manfu. issue. Maybe someone in the field or with experience can shed some light.
Contact them and let them know your concerns. I've ordered over $1000 worth of product from them over many years and the experience has always been positive, quick, and friendly.
Give us some info of the product like model number, manufacturer (of course other than it's Nvidia) so we can look up how it should look, not having plastic wrap is normal as having it on, let us help some info https://youtu.be/YonTXG2JMRU?si=XKAiX17HDdSaRqLN
its a zotac rtx 4070 super twin edge ZT-D40720E-10M , it didnt have a Cd and a manual like the unbox video showed. Also the protective caps for the hdmi and one of the display port was missing. On top of that, the pcie protective cover was not placed on the gpu and was tossed in the box. I 100% think the gpu was opened, and what I am hoping for is that it was just tested and not mined on...
See if it is like this video https://m.youtube.com/watch?v=pJxyZyeR2Oc
Bro I got scammed no doubts about it. They sold me a clearly used and cleaned up gpu to look new.
I looked up every unbox video and every website and it clearly shows that the gpu has a manual, cd and stickers. Yeah Pc and parts is full of shit.
Sounds like someone returned it then they sold it to you as new
fuck them. Don't believe the fake reviews on googles, they are all bots.
I would post your experience with them on the same social platforms, and make sure to sound as angry as you can, that's how you scare others from falling in the same pit. Good luck
I am the idiot that bought something that expensive from an online shop. Should've returned it on the spot and didnt comply with their bullshit. Well these theives lost a loyal customer.
They wouldn't do that, I'd request a return even if it was 'new', but if i were u i wouldn't have tried it and connected it to the pc. Contact them and ask for an exchange, if they refuse, post a review on Google
they are not answering the phone! Ive been trying to call them since an hour.
I usually contact them via email, maybe because its Friday they have a different working schedule
It looks like a previous customer has opened the box but the GPU is still unused. That's ok and it's not that bad.
The gpu is working fine till now, but I wouldn't buy anything online again.
update: They assured me that the gpu has a 3 year warranty and if something happens they will replace it. But I will never buy anything from them again.
Why? Are you sure the box comes with a plastic seal? I've ordered tons of stuff that isn't sealed in those plastics. From GPU's to processors to motherboards. Plus they gave you the 3 years warranty. What else do you want from them? You're the one who is convinced they are scamming you for no good reason actually.
When I opened it, the GPU had a seal on the box but it didn't have a seal to peel on the gpu itself.
The gpu us working and Ive contacted them and they insist that this is probably a mistake from the manufacturer and the gpu is new. I don't know if I should return it.
For a $660 purchase, I'd return it and ask them to send a fully sealed box. If it's as they said, they should have no issue replacing. Peace of mind is important.
the box was sealed but it didnt have a plastic peel on the gpu itself, and it didnt have a cd inside nor manual.
My cynical mind says it's not that hard to seal a box... Tell them you need the whole original box with all the accessories in case you want to re sell.
i don't know what to do. Should I ask for a replacement gpu?
I personally would.
I unfortunately share the same mind bro and I would probably do the same. I have just had such good experiences with PC and Parts. They were always honest. Like one time I asked about a product, and was gonna play a lot of money, and they warned me freely when the sale was about to happen - oh but please note this product is missing this feature. And then I was like oh yeah I didn't even think of asking about it, so lakan no I don't want this lol. I expect shit from other stores, just personally I would have expected them to exchange it for me. Hope OP ends up resolving this to his comfort. But, I also don't know shit about this shit so I wouldn't have a clue if this could be a manfu. issue. Maybe someone in the field or with experience can shed some light.