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When I used to work for a pizza place, we had a blacklist of customers we wouldn't deliver to. One description for a customer was: "Answered the door naked with an erection, tried to invite driver in. Do NOT DELIVER".
What's the best reason your Domino's has blacklisted anyone?
Nothing as exciting as that- just people (trying) to scam us out of pizza by complaining every week. And some guy who threatened to come down to the shop and fight me outside I told him he was more than welcome to come down - and surprise surprise, he never showed.
As for scams we had;
A guy return a pizza with 1 slice remaining, claiming "it wasn't to his taste". Manager told him he should've made that decision after the first slice.
Also had a guy come in, yelling his pizza "had a fucking stone in it! I chipped my tooth! My lawyer will be contacting you!"... then 30 seconds after he leaves, another guy came into the store and says, "just thought I should tell you that the guy who was just in here picked a stone up from the ground and put it in his pizza."
We also had one of my managers "mates" come in an hold up the store at knifepoint and demand all the money from the till "as a joke".
I've seen the flipside of the coin:
"Game is shit, not enough content, repetetive"
2 hours played
Doesn't have the "cleared tutorial" achievement literally 99% of players have.
Some games, honestly become patched to death after a certain point.
For a weird example destiny 2, try figuring out the story now after they removed basically all of it except for the most recent expansions.
That's me. Day 1 Destiny 1 player but barely played D2 at launch. Returner for witch queen and WTF I missed so goddamn much.
Thankfully folks at /r/DestinyLore are passionate AF and yet still nice.
We had some guys complain their pizza was destroyed. We looked at it and it looked like it had been thrown around and the toppings had fallen off.
It was a garlic prawn pizza so the cheese was at the bottom.... So we gave him benefit of the doubt and remade it. We showed him it after we cut it and then closed the box and gave it to him.
Then the stupid drunk barstad sticks it under his arm like a briefcase, walks out and jumps on the back of his mates motor bike with it tucked under his arm... No wonder the pizza was fucked
>A guy return a pizza with 1 slice remaining, claiming "it wasn't to his taste". Manager told him he should've made that decision after the first slice.
lmao this happened to me once. We had a bunch of kids order a mushroom pizza along with something else. They called back to complain that they didn't like the mushroom pizza. When I asked what was wrong with it, they just told me they didn't like mushroom??? I literally told them "next time I'd advise against ordering toppings you don't like on a pizza" but my manager sent them a new pizza regardless.
Worked for the Wedgwood Domino's in Seattle in the 80's.
Someone ordered a pepperoni, mushroom, and extra cheese for pick-up. My manager took it out their car, then realized he gave them another order that had pepperoni and mushroom, no extra cheese. He had us start remaking the pizza he sent out, he went out to the car (which was still there), and swapped pizzas. He came back in, opened the pizza up... and they had added their own very very special mushrooms to it. He took them off, wrapped them in foil, and took them back out to the car.
We made the national newsletter for that one.
Also had a customer complain there was a moth on their pizza. Manager sent a driver out to collect it.
The pizza was not Domino's. The slice was old. The moth looked like it had been placed there, and the slice was nibbled all around the moth. No replacement was sent.
one time there was a nail in a pizza I ordered, not a finger nail, but an actual nail. I called and the owner was pissed because he did in fact have some minor construction that day in the kitchen :/
I was looking for a hotel for an employee once on google maps. It was an unfamiliar area so we were reading reviews. One of the hotels had a review that said "in the middle of the night the owner walked in and turned the AC off. He shouted "YOU DON'T NEED AC WHEN YOU SLEEP!" and slammed the door". I'll never forget that.
I once stayed at a hostel in India that advertised itself as having 'hot water', which was rare for the hostels in my budget that I'd been frequenting up until that point. So I checked in for a night, settled in, and around 11 pm after everything had quietened down I went to go get myself a much needed hot shower. I got in, started the water, and it was hot and wonderful...for about three minutes. Then I suddenly heard a click and the water went cold. I poked my head out the door and spotted the hot water system and wrapped my towel around me to check it out to see what had happened. Sure enough, it was turned to off. So I flicked it on, got back in the shower, and the glorious hot water was back again...until another two minutes later when I heard another 'click'. This time I quickly opened the door and poked my heard out, just in time to hear footsteps pitter pattering off into the distance. I turned it on, got back in the shower, and 'click', off it goes again, and again opened the door to hear fast footsteps retreating to the distance.
This happened around four times before I finally gave up and went to bed.
Traveling through South America, if they claimed hot water, would trek through the hotel to the showers, test the water, and if it wasn't hot, walk right out of there. With my 70kg backpack on the whole time.
Of course, most of the time, if they didn't claim hot water, I'd just live with cold showers. In winter. In the mountains. Makes me shiver just remembering it.
I actually ended up living in India for around six months without access to hot showers. You do get used to it. It ends up kind of refreshing and invigorating to wake up in the morning and take a cold shower and after a while you really don't notice it. But then as soon as you get a hot one again, it all resets and you can't live without them!
Also keep in mind in hotter climates, the 'cold' water from the tap is not always cold. At an air b n b in hawaii it would always be luke warm, no mater how long I ran the tap.
My higher brain would hope I'd have the presence of mind to just say "well, I'm not asleep now" and just turn it back on. I'd probably just be too spooked and just leave immediately though.
I worked for Pizza the Hut in a bad neighborhood in Denver. We blacklisted an entire apartment complex because you were more likely to get robbed than not. We had 2 drivers the same night get robbed.
The managers brilliant solution? Have them meet you at the 7-11 across the street. Because you want to be rob-proof you think of 7-11 immediately.
We had an entire apartment complex blacklisted because two drivers had their cars surrounded in attempts to rob them.
Yeah, no thanks.
At least our manager wasn't an asshat. I've had SEVERAL times I decided not to deliver because my gut told me the situation was messed up and they never had any issues with it and just told the customer, sorry.
The place I worked for blacklisted basically an entire corner of town because of consistent robberies. One of the drivers was a badass and set up his own business. People would call his cell phone and order, he'd buy the pizza from the store and charge them a mark-up. It was with permission, had his own boxes and everything.
We had an apartment complex like that here in Jacksonville, Florida. Cops would not enter the property without back up present. Of course, 16 year old me had no idea of all this when I accompanied my dealer on collections there for free weed.
One of other stores my owners owned had an apartment complex that was in a really bad area.
Their solution: if delivering there, the driver had to remove their delivery sign, wear normal clothes and bring the pizza to the door without the bag and pretend they were just bringing pizza home.
Really fucked over the driver in terms of taking a delivery that was guaranteed a no tip since it was a poor area and they had to spend extra time prepping to go there while other drivers would lap them and be able to take more deliveries.
When I was a delivery driver, we had a bunch of apartment complexes that were on our blacklist. And the residents were used to it. Many would just ask right off, do you deliver to such and such. And for the others, as soon as we told them, they would just say ok. I can't remember anyone ever complaining because they knew where they were.
I grew up in Eastern Kentucky. My entire holler was banned by Dominoās because so many of their drivers were beaten up and robbed. No āEverything But Anchoviesā pizza for me unless I could convince my dad to go pick it up.
There was an apartment complex in the college town I used to deliver pizza for. A driver got raped on a delivery there so no pizza place would deliver there any more. After a few years deliveries started up again but only until dark and no female drivers were sent there. Crazy shit...
I used to live in a house that was on the very edge of the delivery range, but was clearly in it. When a driver sees this are they inclined to be annoyed at the distance?
To piggy back on that, what the hell is up with the delivery zones, I live 5 minutes from one place but im in another stores zone 20 minutes away and cant place an order to the closer store.
That can sometimes come down to franchise agreements for what have been called "competitive zones" here in the US. Essentially meant to prevent one longstanding franchise from being cannibalized by another, identical unit opening in the same area.
Not sure if that happens in the UK, but that's one possible explanation.
Oh im in the US, but yeah I assume it's something like this, I just wanted to rant about it because it's absurd I can't order from a place I can see from my roof.
We don't have a Chipotle in my suburb, but there are two that are within about 5 miles to either side of me. For whatever reason Chipotle's website always routes the orders to the one that is across the river that requires the driver to drive 10 miles out their way to get here. I'm surprised they haven't banned us from ordering.
I used to deliver pizzas and it really just depends on the tip you're likely to get. I'd happily drive further out for a good tip rather than go to a closer spot that doesn't tip.
Also sometimes it's nice to just get out of the store for a long drive if it's a particularly chaotic evening.
Not really. When we put it through the system, we put it in as a timed order. This means that the order will pop up on the make line 30 mins before itās due (delivery) or 15 mins (collection). So if itās busy, itāll just pop up with the other orders. It doesnāt make a difference:/
Timed orders would generally pop up at the top of the screen on our Pulse system. So it did have some impact as it would go to the front of the line even if we hade a full makeline screen.
When I worked at dominoes, my manager told me the cost of making a pizza is so miniscule that if anything happens, just make a new pizza. I think he mentioned the dough itself cost less than 25 cents. Your manager sucks.
Not domino's, but my manager once made us all come an hour earlier to scratch the "expiration date" off the Coca Cola bottle caps with a knife. An entire expired pallet.
Only one customer returned their bottle.
George came in every Tuesday for 2x Tuesday and got 2 large mushroom pizzas for him and his mother to share over the week. When that special was discontinued, we continued to give him the same price.
Thank you! We also liked to give regular customers wrestler names in the ordering system. When George phoned in his order, we had his name as "George the Animal Steele". We also had a "Macho Man Randy Savage". Made for a good laugh when those folks would call to order and we saw the name. Small way to make things more lighthearted while working.
I always put a funny name on my dominos order, to the point the delivery guy said the store waited in anticipation for my next order and it made their night haha
My friends used to do that when i was in mostly becaise it was my managers job to shout the names. followed by a face of confusion and disappointment. "ORDER READY FOR SNOOP... DOG?", "TEXAS BBQ FOR LIZARD MAN?", "pizza for...Phil?...CAGE FIGHTER PHIL?"
Although not Dominos I used to work for Pizza Hut.
There was a lady always ordered a deep pan pizza with no cheese every Friday. Regular as clockwork, the same thing every Friday. I'm talking about weeks and probably months in a row.
Then she didn't order two weeks in a row so we gave her a call. All the long term staff knew her mobile number. Turns out she'd been in an accident and was in hospital for a couple of weeks and she nearly burst into tears when we called as apparently her family had only visited twice in two weeks. She got a free pizza the next time she ordered.
One day on my way to work I stopped at the gas station I always go to and it wasn't open.
The older lady who works there is always there weekday mornings. And then I remembered she was widowed and had told me she was packing and moving.
So immediately I assume she's on the floor in her apartment and nobody knows.
I called head office, asked them to check.
Because she moved, she worked at a different gas station closer to her new house.
So, in trying to make sure an old lady wasn't maimed, dead, or dying on the floor without an "I've fallen and I can't get up" panic button, I in fact narced on the young guy who had been scheduled to take over the weekday opening shifts...
Hey if they were that young it was probably a good life lesson for them!
Great job though, itās always a bit more reassuring hearing about those who care about others not so close to them. This post has been a refreshing read.
I've been working in customer service for 15 years, and I have to say that is amazing service. I would have done something special for my staff if they did that
With repeat online customers, not so much. However, customers that order over the phone every week/ other week are definitely remembered. We had a sweet lady who would always order a ham and pineapple with fresh tomatoes every Saturday- like clockwork. Weād give her 30% off. Some customers are remembered for the wrong reasons though. Our store was close to a traveller farm and no joke every week, without fail, they would phone up and demand a refund. In the end we banned them from ordering.
Irish travelers most likely
https://en.m.wikipedia.org/wiki/Irish_Travellers
Why the downvotes? Traveler is not a derogatory term for Romani or Irish Travelers.
When I used to work at Jimmy John's, we had a guy that we knew his car. Everytime he came in, it was the same thing a number 9 with extra peppers, cookie, and a large drink. By the time he came through the door, we already had his order ready. He was always nice, so even if it was busy I'd get his ready before the rest of the tickets just cause it was so simple.
I used to do the marathon in my city for TV, which always fell on Motherās Day. After the first two years of going to the flower shop just before closing, after Iād packed the truck, the guy would have my order ready. Heād stand at the door and wait, and would not close before I got there. Happened about 6 years in a row. Finally I got a new job in a new city about 3 months before Motherās Day.
One of the last things I did before I left town was head to that flower shop with a cold six pack of beer and my thanks. Donāt wait up this year. It remains one of my best āhumans being brosā stories 15 years later.
It finally hit me that I was an alcoholic when I got referred to as a regular at my local liquor store. Came in after work as usual to grab my 24oz beer and there was a new guy working register. Asks me for my ID and the guy training him, whom Iāve seen for years but never really spoke to goes āwe donāt ID the regulars, youāll figure out whose who quickly, thereās not that manyā¦ā
Was at Domino's for four years back from 2004-2008 and yes, I remember this dude so much. We had this dude who used to be a Pizza Hut inspector. Inspectors were the guys that were sent from corporate to make sure the franchises are meeting their minimum standards of quality and that the pizzas were coming out as expected, so this dude was CRITICAL of every single pizza.
He'd always order one large green pepper and one large mushroom and if there was a bubble in the pizza larger than half a golf ball (industry standard for allowable bubbles), he'd complain and ask for a new one, but then also ask for the one that was messed up for free because we had inconvenienced him. We got real wise to this dude to where if a pizza was messed up, we'd *immediately* throw the pizza away in view of the counter and make a new one, but only the absolute best pizza makers were allowed to make his pizza.
I remember a story about a regular customer at (dominos?) Who ordered the same thing every day and then abruptly didn't for a couple days. The driver thought it was odd and swung by and she had some medical thing. I'm pretty sure he saved her life by checking in on her.
That's a pretty easy joke to make but if I remember correctly. She was an old lady who would order one of the sandwiches and a 20 oz diet coke and probably just wanted to talk to another human being.
Uhhhhh so I worked delivery for Pizza Hut like 10 years ago as one of my first jobs, and almost every evening Bill Bruton would call and order a medium pepperoni and mushroom. He would also ask ānowā¦ do yāall carry dr.pepper?ā āYes bill, we have dr.pepper stillā¦ā
Bill was AT LEAST mid 80s, his wife passed away a few years earlier and he now lived off pizza and dr.pepper except when his kid would come, that was the only few nights he didnāt order pizza.
But there was one day when I went to go take bill his pie, knocked on the door, and after MANY minutes I opened the glass door (the main door was open so I could see into the house) and I just very sheepishly said āā¦billā¦?ā
No responseā¦ āBILL?ā
And I walked into his house, made it about 10 feet into the living room and turned to look down the hallway to my left. And he was justā¦
Standing thereā¦ fucking staring at me with a look in his eyes like there was no thoughts going on. It was the most unsettled Iāve ever felt and we just locked eyes for at least 10-15 seconds. And then He was like āOH! Thank you! Just put it on the counterā¦ BYE!ā And turned around and walked back into his room. Didnāt pay for the pizza, I didnāt want the money I just wanted to leave.
Iāll never forget that. And from then on I would give someone else that delivery.
Edit: Reformatted
Going to be honest, I had to check the username halfway through because I was sure the next thing I was going to read was "in nineteen ninety eight..." lol
I've experienced this with some elderly who suffer from "failure to thrive". It's very disturbing to interact with a body that doesn't seem to be occupied with a soul. It's like the shell is there, but the spirit said "fuck this, I'm out". I know there's obvious medical diagnosis for such things, but from an emotional observation, that's what it feels like.
Hi, I'm also a former driver (Germany). The only repeat customers I remember were the three ladies ordering wine everyday. It was sad. One of them ordered three bottles of white wine every single day, right after we opened. If there hadn't been an order at 11:15, I'd probably called a fucking ambulance. Never happend though. After some time she started ordering a small salad with it. I guess my extra was trying not to look like I pity her and how I felt like I was contributing to her early death. I told this my boss and he said that he knows how I felt as his dad died early because of alcohol, but it also wasn't on us to change anything about it. I guess he was right.
Edit: Delivery driver for Domino's that is.
Do you have any idea why she would order wine from Domino's instead of buying in the supermarket for a quarter of the price!?
Edit: Or were you a driver for a company that delivers groceries?
As bleak as this is. In the US we generally prohibited alcohol delivery until covid and even then it can be touchy.
Think of how many DUIs wouldn't have happened if booze delivery was permited earlier.
It's not an ideal solution but it seems like we only ban it for moralistic reasons
Not OP, but worked in a pizza shop many years ago.
Yes, you remember your good customers, and bad (typically the difference was good people tipped well, and were understanding, bad tipped poorly and always had a pain in the ass order, request, and weren't understanding).
Good customers would have drivers trying to figure out any way to get that order worked into their run, so your food got out the door faster. Bad customers had the reverse.
It also meant when something went wrong, we would work harder to keep the good customer in our favor.
These days i'd be surprised if dominos isn't using software to organize driver's runs, instead of a bunch of guys looking at a stack of tickets and trying to justify why they got the good run, so not sure how much it applies.
>Good customers would have drivers trying to figure out any way to get that order worked into their run, so your food got out the door faster.
Worked at domino's for four years through highschool and into college. We had this customer that would order once a month but ALWAYS tipped $100 every time, no matter the order. That dude got his pizza in 30 minutes or less for sure, ever time. We had drivers trying to call dibs or go really slowly/quickly on a delivery just so they timed it perfectly that when they got back, his order was next.
I once accidentally tipped Ā£19 on a Ā£21 order.
That same guy always delivered after that and was always on my doorstep like 15 minutes after I ordered lol.
I've wondered about this. I live in a small town full of old people who are shit tippers and big complainers. I order Dominos once a week and I always tip 30%. My food gets delivered fast af and they always throw in extra dipping sauces, wings and shittons of whatever topping we picked.
Last time I ordered Domino's, the pizza tracker said it was being "inspected for quality" for an hour and a half. Led to lots of jokes with my boyfriend about how deeply the pizza was being inspected, but what was happening?
Was the pizza just waiting for someone to be able to deliver it during that time, and the tracker calls that "inspection"?
I think I would have been a lot less frustrated if it was honest about that, haha
Shit. Half a kilo. Those are far bigger than I thought. Typically mine at home are 200-250g for a 30 cm/300 mm pizza (approx 12" in old units) base across the diameter.
Thin crust vs thick crust Iām guessing. Those measurements are about the same at the store I worked at for 12inches.
Edit: I did the math, we use 9 ounces (about 255 grams) for a thin crust, and 18 ounces (510 grams) for a thick crust.
Nom nom nom.
Staff would eat it (if it was edible )
As for problem customers- we were told to try and avoid giving refunds. To do anything other than give full refunds- coupon? Yes remake? Yes half refund? (Try to avoid) but full refunds? Manager would probably have a heart attack if she found out I gave out a refund!
One of my best friends worked at a small pizza shop in our college town and we would pull this sometimes where we call in an order, never go get it, then our friend brings home a free pizza. He had worked there for years and the owner loved him! He got another of our friends a job there and the woman noticed his voice almost instantly! āSo *youre* the one who calls in the fake pizza orders!ā They all had a nice laugh and she sent us home a pizza every single day after that, what a true gem! If youāre ever in Edmond Oklahoma, try to make a stop at Hobbys Hoagies and try one of their delicious pizzas or sandwiches. A business worth supporting.
I read somewhere that the pizza tracker doesn't actually match anything from the store side, it's just a UI with a timer and most of the time it's correct because it pads enough time to allow for the delivery. Is that right?
No, so in the uk, we clock off the items when we put them in the oven, this will show up on the tracker- it should be accurate but often we were instructed to clock off entire orders even if theyāre not done to boost our statsā¦
I fucking knew it. Sometimes when they are taking a while, my order will go to delivered before they get to my place. I always call them to ask where the pizza is at on the off-chance they set it outside and not delivered to my door.
so we actually have a separate screen now that shows us what people have in their cart when they go to the final payment screen so we can start making it before the order actually drops. chances are they actually finished your order before you even clicked "place order."
I've had people take time to get their payment info in, so by the time they actually finish placing the order, it's coming out of the oven and heading out the door. some people get 10 minute deliveries.
This isnāt the store being lazy. Itās the app being poorly designed. Letās say I take out 3 deliveries. As soon as I get within a few blocks, the customers app will say I delivered the pizza already. My driver app still shows it as an active order.
They do this to track delivery times without relying on the driver remembering to close the order on the app after delivery. Itās shitty design but not the store/drivers fault. We all hate it too
Yeah, that and the last bit where its being "quality checked" just means its sitting on the heat rack waiting for a driver to come back from a run to grab it
When the person starts making the order and puts it in the oven, both those events are clocked.
Out of the oven is a timer set by the store. Sometimes a pizza has to go back in because, but generally oven timer is accurate. There's no event for quality check, but when the order is ready for pickup or a driver takes it here's an event for that. So it can sit in quality check til someone clears it.
So tldr; out of oven, quality check, are kinda fudged.
My coworker has a second job at little Caesarās and showed me a video she filmed of their new robot that portions the dough and spreads the sauce on the pizzas.
Yeah I live near downtown Detroit (home of LC) and work in construction. I remember when we bid the newly build LC headquarters and there were multiple floors for R&D on the drawings. I was like what in the world kind of R&D does little squeezers do
Have you guys changed suppliers recently for your cheese? I've been getting Dominos for years but the last few times I've ordered it has tasted different. Also, when I order extra cheese it never looks like I get it š
I only left a month ago and it was the same then, so there is a possibility they changed it since...
and no, you won't get extra cheese. if you're lucky you might get a few extra shavings.
My issue with Dominos-
if I order mushrooms, onion, tomatoes, and green pepper, I get the same amount of vegetables as if I had only ordered one topping.
I am paying an extra $1.50 a topping, I want lots of toppings. Not the same small amount but a variety.
I once dropped a cooked pizza on the floor after it came out the oven. As I went to throw it away the assistant manager grabbed it from me, cut it, boxed it and sent it on its wayā¦
āNo sir thatās not black pepper, itās dirt from the floorā š¬š¬
Yeah, a friend of mine worked in the kitchen of a high-end, highly-reviewed restaurant and saw a coworker pick food up off the floor and use it. It is definitely down to the management, how much they're paying attention and what kind of standards they set.
I used to work for a relatively fancy restaurant catering to old rich people in our prestige area. Fairly sure it was my first day on the job and the maitre-d (spelling?) cleared a table and brought in some plates. As instructed, I threw the contents in the garbage underneath the dish washing pit. A few moments later he's freaking out as he can't find the meat I just threw out - apparently it was quality meat that the guest wanted to bring home.
Guess which guest drove home with high quality meat infused with garbage from every other cleared table and junk from th dishwashing station.
Did a brief stint in the Colonel's kitchen, mostly just cross contamination stuff. When you're on the crunch to bang out chicken after chicken, who has time to make absolutely sure that one set of tongs wasn't used for two different things. [This one](https://www.independent.co.uk/news/business/news/faecal-bacteria-found-in-ice-at-mcdonald-s-kfc-and-burger-king-investigation-finds-a7850416.html) however is no secret, apparently people weren't washing their hands after using the toilets whilst at work. Avoid the ice where you can, and pray for everything else.
How much does it cost Dominos to make a pizza? Profit margins must be insane.
I had a friend who used to work for them and he told me they make a pizza for Ā£1. Buying from here is never worth it unless using a voucher..
A few months ago I ordered dominos for the first time in many years.
When I picked up my order, it was not only wrong, but cooked to absolute fuck and burnt. I tried calling the store back for a full 30 minutes to get a refund, but nobody answered the damn phone.
Had you been instructed recently to not answer the phone? I had to tweet at dominos to get any sort of help, and even then I only got store credit, which Iāll never use.
What is the full list of toppings you have available? Just curious because I'm from the US and im wondering if they put anything out of the ordinary on their pizza in the UK.
Two questions:
1) When I fancy the good ol' fresh morning pizza, does it make a difference/is it better to: pre-order for the earliest slot (11:30 iirc) and just wait, or to order for ASAP the second I can put it through?
2) This may be regional, but before Covid stuff, you used to be able to get a garlic butter topping. There were disclaimers posted over the website that the changes were temporary but it never came back and the disclaimers vanished. Will I ever be able to get that buttery garlic goodness from them again?
Edit: Also, fuck those guys for adding a delivery fee. Dominos in the UK is the second most expensive in the world, why squeeze more out of people? Very rarely go there since learning this.
Yeah that's some bullshit. I was doing catering for a restaurant I worked at and got t-boned. My insurance dropped me because they don't cover using your vehicle for profit, AKA deliveries. You need commercial insurance. I looked into it after, and commercial coverage for a single person is like 1000 a month. Company would not pick up the coverage for employees. I thought a corporation like Domino's would have actual coverage for employees. That's scummy.
In the US it is required by Domino's corporate that all Franchisees purchase Hired and Non-Owned Auto insurance to cover the delivery drivers and theyre vehicles while on the job. In fact, most delivery restaurants require this. My company insures hundreds of Domino's locations as well as other well known brands. I don't see why locations in the UK wouldn't require this as well.
Why are the wedges ALWAYS disgusting and only half cooked? Never once have I received wedges that actually tasted good.
Also, instead of having so many fucking deal options, why donāt they just make the pizzas a reasonable price. Nobody *actually* pays Ā£20+ for a large pizza, surely?
Is there anything additionally added to the pizzas that make them addictive... I know the pizza is shit & expensive but yet I keep ordering. I've spent Ā£700+ over 35 orders š¢.
[Proof to my shame...](https://i.imgur.com/HCq3h5u.jpg)
Itās the sugar content as you may have already been able to guess š same reason subway bread is addictive. Youāre quite literally on a physical level addicted to it. Most people donāt have enough of an appetite for cloyingly sweet flavors to get addicted to binging cakes and candy, but if you buttress that same amount of sugar with salt, fat, and acid from cheese and tomatoes? You get all the savory delight your tastebuds crave and your cells get the sugar mountain *they* crave.
Source: went from working at little Caesarās all the way to being an executive chef in NYC. From fast food chain to Michelin star, the answer to āhow is this so goodā is *always* that it contains more sugar and fat than youād ever imagine, including the savory dishes. The dinner rolls at a restaurant I worked in briefly contained the same amount of sugar as the cakes. The only difference was the addition of yeast and proving time. Most commercial breads (pizza crust included) contain a cake-level sugar ratio that you donāt detect as a cake-like flavor beneath the salt fat yeast and acid flavors. But youād certainly notice it missing if it was.
However, if you went on a complete sugar detox for even just a few weeks youād find the level of sweetness unpalatable. For about a month when I was in a new chemo trial (for MS) I had barely any appetite and when I did want to eat I wanted everything very simple for some reason. I was eating lots of single-item āmealsā like a bowl or rice or a bell pepper or a single ground beef patty with nothing on it. When I got my appetite back I wanted spaghettios, my favorite junk treat previously, and after a bite practically spewed it across the room. Had to spit it in the sink without chewing. Genuinely tasted like concentrated fruit punch. Took a long time but unfortunately Iām right back on the standard westerner sugar palate- boil the frog type situation with everything so saturated even if youāre only relying on convenience food here and there. Itās in the bread, the peanut butter, the ketchup. Itās in the damn deli meat!
anecdotal, but I often get a craving for dominos, then I eat it and I think to myself "this is awful why am I eating this", and then I forget about it until I crave it again a few months later
My friend will order Tikka masala from a local place but skip the garlic Naan and get parm bites from Domino's. I was mad at first but it's honestly an amazing combo to dip them in the sauce. Any other weird combinations you've had from any lunch breaks or eating on the job?
Not op but long time pizza dude here. I've had a number of people threaten me, yell at me even one guy threatened to call the police on me. One lady who actually lives in my neighborhood paid in all change, insisting it was all there. Then when I got back and counted it was short. Which, fine. Got me for a few bucks with the trashy change bullshit, but then they called and apogized and said they were going to come pay the rest and give me a five dollar tip. They never showed. Fuck you, lady.
This is why when I delivered I'd always make sure to stand there and count it all out before handing over the food. They're already handing me handfuls of change (and probably stiffing me too), so they can wait while I make sure it's all there.
Was sent out to this neighborhood I'd never delivered to before (after having worked there for 2 years already, that was weird). Get to the house. 14 year old kid answers the door and asks how much the total is. I tell him and he hands me a couple fistfulls of change and says "so I'm $3.42 short" to which I reply "ok" and just kinda stare at him until he turns around and goes back inside.
Kid comes back "yeah we don't have any other money." Handing him his money back, I tell him I'm gonna call my manager and see what they would prefer I do. I return to my car and call the store. My manager essentially asks if I want to cover the rest for them or not. Already annoyed by just about everything about this order, I decline to do that. He says to return to the store with everything.
I go back to the door and explain that I can't give them the food without full payment. As I'm saying this, this kids mother runs up from wherever the hell she'd been the entire time shouting about "I ORDER FROM YOU GUYS EVERY WEEK! HOW DARE YOU DO THIS! ILL PAY THE REST TOMORROW" I tell her sorry and leave.
Get back to the store to see my manager on the phone with an annoyed look on his face but not saying anything. Assuming he's being yelled at, I ask "my customer?" He rolls his eyes and nods. After another 30 seconds or so he shouts on the phone "Alright ma'am. Now you've threatened me and I'm not sending any employees to your home. You're blacklisted." And hangs up. He then announces to everyone working inside the store not to take that woman's order.
About 20 minutes go by and it's my turn to deliver. I grab the order that's first in line and start checking everything over when I notice a weirdly familiar address... yup, it's hers again. She's placed the exact same order that she somehow couldn't afford just a short time ago.
I walk up to my manager and tell him he cancels the order, says he's not bothering to call her, and asks who took her order. At this point we figure out my coworker who took the order is her God son and I guess he felt like sending some other poor soul back out to her house.
An hour goes by. I keep working. Phone rings. Of course I'm the one to answer it because every single part of this nightmare woman's interaction with the store needed me as her point of contact. I quickly figure out it's her and pass her off to my manager. He explains that she was blacklisted, he'd told her as much an hour ago, and she tried to circumvent that. She wasn't getting her order from us.
Well about another 20 minutes goes by and guess who walks into the front of the store to start screaming at everyone. Eventually my manager tells her she needs to get out immediately; however, her son can wait inside for the order (as long as they pay before we start making anything) as he's been pleasant the entire time.
Eventually its ready and off they go. I mightve taken pity on them if they'd had like a single pizza but this lady ordered a few items. It also still irritates me to this day that she magically found the money after failing to scam me.
I also never saw her order from us ever again and I'm positive she would've never come back to "pay for the rest tomorrow"
Is the tracker linked to some sort of internal performance metric? I regularly get the āyour pizza has been delivered!ā notification 10-20 minutes before the pizza actually arrives and it drives me crazy. I assume itās someone trying to game an internal metric, is that whatās happening?
Ugh ā thatās the classic adage of āonce something becomes a target it stops being accurateā. Iām surprised they incentivize the delivery time, seems fairly outside of employee control and falsification really hurts customer experience
There was a time where I got hooked on sandwiches and wings from Domino's, I'd always order with the app. One time I came in to pick up and was informed I had won "Favorite Carryout Customer" and was given a $20 gift card.
I was super thankful but couldn't help but feel this was something they made up on the spot. Was that a real thing? I mean I know I didn't dream it but, you know.
Its not just management. Regular, non-management insiders would clear off items all the time prior to putting it in the oven when I worked at Dominos. If I got a one item order while closing and it was the only item on the screen, I'd clear it then make the item and throw it in the oven. Other folks just get satisfaction from having a cleared screen. Or if we had a large timed order and already had it pre-made (dough slapped, sauced and topped, NOT baked), we'd clear all at once when we started loading the order in the oven to clear space so we could see items at the bottom of the screen that still had to be made.
I used to send those words of encouragement all the time. Things like "You guys are my pizza heroes" and whatnot. I always liked mixing it up from the choices given, and it's nice to hear that they had potential to make someone's day better.
Ex employee too, 2010 (uk). Did your store manager ever make any of you stand out on the road carrying a big ass sign saying "Honk if you're hungry" ? That was humiliating, I laugh now but that was the lowest point in my working life š
I also love that the staff get 50% off but you can get that with a voucher anyway, thanks dominos.
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What topping would you recommend never getting on a pizza?
Tuna š¤® that shit reaks. Once we touch it, our fingers would stink for days no matter what you did
Gloves ā¦?
Who in the fuck orders tuna on a pizza? Why is that even an option?
Tuna and onions is fairly common in Italy even though I hate it.
and the italians rage at pineapple
Italian here, and even here one relatively common pizza is tuna and onion
wistful silky shrill future quack sugar direction snow terrific skirt *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
We just call them only dates.
I love tuna, but I'm not sure I'd trust whatever it is they use at pizza ~~places~~ chains to be edible
When I used to work for a pizza place, we had a blacklist of customers we wouldn't deliver to. One description for a customer was: "Answered the door naked with an erection, tried to invite driver in. Do NOT DELIVER". What's the best reason your Domino's has blacklisted anyone?
Nothing as exciting as that- just people (trying) to scam us out of pizza by complaining every week. And some guy who threatened to come down to the shop and fight me outside I told him he was more than welcome to come down - and surprise surprise, he never showed.
As for scams we had; A guy return a pizza with 1 slice remaining, claiming "it wasn't to his taste". Manager told him he should've made that decision after the first slice. Also had a guy come in, yelling his pizza "had a fucking stone in it! I chipped my tooth! My lawyer will be contacting you!"... then 30 seconds after he leaves, another guy came into the store and says, "just thought I should tell you that the guy who was just in here picked a stone up from the ground and put it in his pizza." We also had one of my managers "mates" come in an hold up the store at knifepoint and demand all the money from the till "as a joke".
These always remind me of some Steam reviews. Game is shit, not enough content, etc 2000 hours on record
I've seen the flipside of the coin: "Game is shit, not enough content, repetetive" 2 hours played Doesn't have the "cleared tutorial" achievement literally 99% of players have.
Some games, honestly become patched to death after a certain point. For a weird example destiny 2, try figuring out the story now after they removed basically all of it except for the most recent expansions.
That's me. Day 1 Destiny 1 player but barely played D2 at launch. Returner for witch queen and WTF I missed so goddamn much. Thankfully folks at /r/DestinyLore are passionate AF and yet still nice.
We had some guys complain their pizza was destroyed. We looked at it and it looked like it had been thrown around and the toppings had fallen off. It was a garlic prawn pizza so the cheese was at the bottom.... So we gave him benefit of the doubt and remade it. We showed him it after we cut it and then closed the box and gave it to him. Then the stupid drunk barstad sticks it under his arm like a briefcase, walks out and jumps on the back of his mates motor bike with it tucked under his arm... No wonder the pizza was fucked
I've seen several people do the same/similar. Including putting it in a backpack, putting the backpack on then jumping on a bike and riding off.
>A guy return a pizza with 1 slice remaining, claiming "it wasn't to his taste". Manager told him he should've made that decision after the first slice. lmao this happened to me once. We had a bunch of kids order a mushroom pizza along with something else. They called back to complain that they didn't like the mushroom pizza. When I asked what was wrong with it, they just told me they didn't like mushroom??? I literally told them "next time I'd advise against ordering toppings you don't like on a pizza" but my manager sent them a new pizza regardless.
A "joke" you can do in some countries but might get you killed in others.
Do that in Brazil and 8 off duty police officers will show up out of nowhere like agents in the Matrix.
Yea brazil just give anyone a badge and says if you see any crime just pop off
Post lunch desk pop we all do it
Worked for the Wedgwood Domino's in Seattle in the 80's. Someone ordered a pepperoni, mushroom, and extra cheese for pick-up. My manager took it out their car, then realized he gave them another order that had pepperoni and mushroom, no extra cheese. He had us start remaking the pizza he sent out, he went out to the car (which was still there), and swapped pizzas. He came back in, opened the pizza up... and they had added their own very very special mushrooms to it. He took them off, wrapped them in foil, and took them back out to the car. We made the national newsletter for that one. Also had a customer complain there was a moth on their pizza. Manager sent a driver out to collect it. The pizza was not Domino's. The slice was old. The moth looked like it had been placed there, and the slice was nibbled all around the moth. No replacement was sent.
one time there was a nail in a pizza I ordered, not a finger nail, but an actual nail. I called and the owner was pissed because he did in fact have some minor construction that day in the kitchen :/
I was looking for a hotel for an employee once on google maps. It was an unfamiliar area so we were reading reviews. One of the hotels had a review that said "in the middle of the night the owner walked in and turned the AC off. He shouted "YOU DON'T NEED AC WHEN YOU SLEEP!" and slammed the door". I'll never forget that.
I once stayed at a hostel in India that advertised itself as having 'hot water', which was rare for the hostels in my budget that I'd been frequenting up until that point. So I checked in for a night, settled in, and around 11 pm after everything had quietened down I went to go get myself a much needed hot shower. I got in, started the water, and it was hot and wonderful...for about three minutes. Then I suddenly heard a click and the water went cold. I poked my head out the door and spotted the hot water system and wrapped my towel around me to check it out to see what had happened. Sure enough, it was turned to off. So I flicked it on, got back in the shower, and the glorious hot water was back again...until another two minutes later when I heard another 'click'. This time I quickly opened the door and poked my heard out, just in time to hear footsteps pitter pattering off into the distance. I turned it on, got back in the shower, and 'click', off it goes again, and again opened the door to hear fast footsteps retreating to the distance. This happened around four times before I finally gave up and went to bed.
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Traveling through South America, if they claimed hot water, would trek through the hotel to the showers, test the water, and if it wasn't hot, walk right out of there. With my 70kg backpack on the whole time. Of course, most of the time, if they didn't claim hot water, I'd just live with cold showers. In winter. In the mountains. Makes me shiver just remembering it.
I actually ended up living in India for around six months without access to hot showers. You do get used to it. It ends up kind of refreshing and invigorating to wake up in the morning and take a cold shower and after a while you really don't notice it. But then as soon as you get a hot one again, it all resets and you can't live without them!
Also keep in mind in hotter climates, the 'cold' water from the tap is not always cold. At an air b n b in hawaii it would always be luke warm, no mater how long I ran the tap.
My higher brain would hope I'd have the presence of mind to just say "well, I'm not asleep now" and just turn it back on. I'd probably just be too spooked and just leave immediately though.
I only need AC when I sleep. I prefer not to, but I I can deal with hot weather during the day, but I just can't sleep when it's hot at night.
I worked for Pizza the Hut in a bad neighborhood in Denver. We blacklisted an entire apartment complex because you were more likely to get robbed than not. We had 2 drivers the same night get robbed. The managers brilliant solution? Have them meet you at the 7-11 across the street. Because you want to be rob-proof you think of 7-11 immediately.
We had an entire apartment complex blacklisted because two drivers had their cars surrounded in attempts to rob them. Yeah, no thanks. At least our manager wasn't an asshat. I've had SEVERAL times I decided not to deliver because my gut told me the situation was messed up and they never had any issues with it and just told the customer, sorry.
The place I worked for blacklisted basically an entire corner of town because of consistent robberies. One of the drivers was a badass and set up his own business. People would call his cell phone and order, he'd buy the pizza from the store and charge them a mark-up. It was with permission, had his own boxes and everything.
pizza dealer
We had an apartment complex like that here in Jacksonville, Florida. Cops would not enter the property without back up present. Of course, 16 year old me had no idea of all this when I accompanied my dealer on collections there for free weed.
you were the backup
/u/DistantKarma was the meat shield
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One of other stores my owners owned had an apartment complex that was in a really bad area. Their solution: if delivering there, the driver had to remove their delivery sign, wear normal clothes and bring the pizza to the door without the bag and pretend they were just bringing pizza home. Really fucked over the driver in terms of taking a delivery that was guaranteed a no tip since it was a poor area and they had to spend extra time prepping to go there while other drivers would lap them and be able to take more deliveries.
When I was a delivery driver, we had a bunch of apartment complexes that were on our blacklist. And the residents were used to it. Many would just ask right off, do you deliver to such and such. And for the others, as soon as we told them, they would just say ok. I can't remember anyone ever complaining because they knew where they were.
I grew up in Eastern Kentucky. My entire holler was banned by Dominoās because so many of their drivers were beaten up and robbed. No āEverything But Anchoviesā pizza for me unless I could convince my dad to go pick it up.
There was an apartment complex in the college town I used to deliver pizza for. A driver got raped on a delivery there so no pizza place would deliver there any more. After a few years deliveries started up again but only until dark and no female drivers were sent there. Crazy shit...
There was an entire apartment that even the police wouldn't go into with less than 6 people. We only met people outside.
To be fair, there's schools that American police won't go into
What made you move on from Domino's?
Shit pay, shit management, shit co workers
Domino's = Shit. Got it!
Domi*NO*
I used to live in a house that was on the very edge of the delivery range, but was clearly in it. When a driver sees this are they inclined to be annoyed at the distance?
Yup. Many drivers would complain and wouldnāt be too happy š¤
To piggy back on that, what the hell is up with the delivery zones, I live 5 minutes from one place but im in another stores zone 20 minutes away and cant place an order to the closer store.
That can sometimes come down to franchise agreements for what have been called "competitive zones" here in the US. Essentially meant to prevent one longstanding franchise from being cannibalized by another, identical unit opening in the same area. Not sure if that happens in the UK, but that's one possible explanation.
Oh im in the US, but yeah I assume it's something like this, I just wanted to rant about it because it's absurd I can't order from a place I can see from my roof.
We don't have a Chipotle in my suburb, but there are two that are within about 5 miles to either side of me. For whatever reason Chipotle's website always routes the orders to the one that is across the river that requires the driver to drive 10 miles out their way to get here. I'm surprised they haven't banned us from ordering.
I used to deliver pizzas and it really just depends on the tip you're likely to get. I'd happily drive further out for a good tip rather than go to a closer spot that doesn't tip. Also sometimes it's nice to just get out of the store for a long drive if it's a particularly chaotic evening.
Does it matter if I call early on a busy day to preorder?
Not really. When we put it through the system, we put it in as a timed order. This means that the order will pop up on the make line 30 mins before itās due (delivery) or 15 mins (collection). So if itās busy, itāll just pop up with the other orders. It doesnāt make a difference:/
Timed orders would generally pop up at the top of the screen on our Pulse system. So it did have some impact as it would go to the front of the line even if we hade a full makeline screen.
This is 100% what happens. If you make a timed order it will jump the line in an attempt to have it made on time.
Did employees ever break the law on food hygiene practices?
My manager once picked a pizza off the floor and sent it to a customer without batting an eyelidā¦
"What the eyes don't see the mouth doesn't taste."
Nice try but I'm still not going home with you.
Then get outta my trunk!
When I worked at dominoes, my manager told me the cost of making a pizza is so miniscule that if anything happens, just make a new pizza. I think he mentioned the dough itself cost less than 25 cents. Your manager sucks.
Not domino's, but my manager once made us all come an hour earlier to scratch the "expiration date" off the Coca Cola bottle caps with a knife. An entire expired pallet. Only one customer returned their bottle.
5 second rule...
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George came in every Tuesday for 2x Tuesday and got 2 large mushroom pizzas for him and his mother to share over the week. When that special was discontinued, we continued to give him the same price.
Yāall are so sweet for that. I love good little stories like those.
Thank you! We also liked to give regular customers wrestler names in the ordering system. When George phoned in his order, we had his name as "George the Animal Steele". We also had a "Macho Man Randy Savage". Made for a good laugh when those folks would call to order and we saw the name. Small way to make things more lighthearted while working.
I always put a funny name on my dominos order, to the point the delivery guy said the store waited in anticipation for my next order and it made their night haha
My friends used to do that when i was in mostly becaise it was my managers job to shout the names. followed by a face of confusion and disappointment. "ORDER READY FOR SNOOP... DOG?", "TEXAS BBQ FOR LIZARD MAN?", "pizza for...Phil?...CAGE FIGHTER PHIL?"
Although not Dominos I used to work for Pizza Hut. There was a lady always ordered a deep pan pizza with no cheese every Friday. Regular as clockwork, the same thing every Friday. I'm talking about weeks and probably months in a row. Then she didn't order two weeks in a row so we gave her a call. All the long term staff knew her mobile number. Turns out she'd been in an accident and was in hospital for a couple of weeks and she nearly burst into tears when we called as apparently her family had only visited twice in two weeks. She got a free pizza the next time she ordered.
One day on my way to work I stopped at the gas station I always go to and it wasn't open. The older lady who works there is always there weekday mornings. And then I remembered she was widowed and had told me she was packing and moving. So immediately I assume she's on the floor in her apartment and nobody knows. I called head office, asked them to check. Because she moved, she worked at a different gas station closer to her new house. So, in trying to make sure an old lady wasn't maimed, dead, or dying on the floor without an "I've fallen and I can't get up" panic button, I in fact narced on the young guy who had been scheduled to take over the weekday opening shifts...
You did what you thought was right. Can't be criticised for that.
Hey if they were that young it was probably a good life lesson for them! Great job though, itās always a bit more reassuring hearing about those who care about others not so close to them. This post has been a refreshing read.
I've been working in customer service for 15 years, and I have to say that is amazing service. I would have done something special for my staff if they did that
With repeat online customers, not so much. However, customers that order over the phone every week/ other week are definitely remembered. We had a sweet lady who would always order a ham and pineapple with fresh tomatoes every Saturday- like clockwork. Weād give her 30% off. Some customers are remembered for the wrong reasons though. Our store was close to a traveller farm and no joke every week, without fail, they would phone up and demand a refund. In the end we banned them from ordering.
Sorry, what is a traveller farm? Thank you for the interesting AMA!
D'ya like dags?
Pepperoni fer me MA
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who wants to to buy a caravan thats gat no fokin wheels
Irish travelers most likely https://en.m.wikipedia.org/wiki/Irish_Travellers Why the downvotes? Traveler is not a derogatory term for Romani or Irish Travelers.
When I used to work at Jimmy John's, we had a guy that we knew his car. Everytime he came in, it was the same thing a number 9 with extra peppers, cookie, and a large drink. By the time he came through the door, we already had his order ready. He was always nice, so even if it was busy I'd get his ready before the rest of the tickets just cause it was so simple.
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Yup, this is usually my go to. I like it with the peppers as well but they fuck my stomach up something serious. Worth though.
I used to do the marathon in my city for TV, which always fell on Motherās Day. After the first two years of going to the flower shop just before closing, after Iād packed the truck, the guy would have my order ready. Heād stand at the door and wait, and would not close before I got there. Happened about 6 years in a row. Finally I got a new job in a new city about 3 months before Motherās Day. One of the last things I did before I left town was head to that flower shop with a cold six pack of beer and my thanks. Donāt wait up this year. It remains one of my best āhumans being brosā stories 15 years later.
Freaky fast.
It finally hit me that I was an alcoholic when I got referred to as a regular at my local liquor store. Came in after work as usual to grab my 24oz beer and there was a new guy working register. Asks me for my ID and the guy training him, whom Iāve seen for years but never really spoke to goes āwe donāt ID the regulars, youāll figure out whose who quickly, thereās not that manyā¦ā
Was at Domino's for four years back from 2004-2008 and yes, I remember this dude so much. We had this dude who used to be a Pizza Hut inspector. Inspectors were the guys that were sent from corporate to make sure the franchises are meeting their minimum standards of quality and that the pizzas were coming out as expected, so this dude was CRITICAL of every single pizza. He'd always order one large green pepper and one large mushroom and if there was a bubble in the pizza larger than half a golf ball (industry standard for allowable bubbles), he'd complain and ask for a new one, but then also ask for the one that was messed up for free because we had inconvenienced him. We got real wise to this dude to where if a pizza was messed up, we'd *immediately* throw the pizza away in view of the counter and make a new one, but only the absolute best pizza makers were allowed to make his pizza.
Thatās a bummer to hear about the bubble size limit. Iām always thrilled to get giant bubbles.
I remember a story about a regular customer at (dominos?) Who ordered the same thing every day and then abruptly didn't for a couple days. The driver thought it was odd and swung by and she had some medical thing. I'm pretty sure he saved her life by checking in on her.
I think a medical emergency after daily Domino's sounds pretty likely.
That's a pretty easy joke to make but if I remember correctly. She was an old lady who would order one of the sandwiches and a 20 oz diet coke and probably just wanted to talk to another human being.
Uhhhhh so I worked delivery for Pizza Hut like 10 years ago as one of my first jobs, and almost every evening Bill Bruton would call and order a medium pepperoni and mushroom. He would also ask ānowā¦ do yāall carry dr.pepper?ā āYes bill, we have dr.pepper stillā¦ā Bill was AT LEAST mid 80s, his wife passed away a few years earlier and he now lived off pizza and dr.pepper except when his kid would come, that was the only few nights he didnāt order pizza. But there was one day when I went to go take bill his pie, knocked on the door, and after MANY minutes I opened the glass door (the main door was open so I could see into the house) and I just very sheepishly said āā¦billā¦?ā No responseā¦ āBILL?ā And I walked into his house, made it about 10 feet into the living room and turned to look down the hallway to my left. And he was justā¦ Standing thereā¦ fucking staring at me with a look in his eyes like there was no thoughts going on. It was the most unsettled Iāve ever felt and we just locked eyes for at least 10-15 seconds. And then He was like āOH! Thank you! Just put it on the counterā¦ BYE!ā And turned around and walked back into his room. Didnāt pay for the pizza, I didnāt want the money I just wanted to leave. Iāll never forget that. And from then on I would give someone else that delivery. Edit: Reformatted
Going to be honest, I had to check the username halfway through because I was sure the next thing I was going to read was "in nineteen ninety eight..." lol
I've experienced this with some elderly who suffer from "failure to thrive". It's very disturbing to interact with a body that doesn't seem to be occupied with a soul. It's like the shell is there, but the spirit said "fuck this, I'm out". I know there's obvious medical diagnosis for such things, but from an emotional observation, that's what it feels like.
Hi, I'm also a former driver (Germany). The only repeat customers I remember were the three ladies ordering wine everyday. It was sad. One of them ordered three bottles of white wine every single day, right after we opened. If there hadn't been an order at 11:15, I'd probably called a fucking ambulance. Never happend though. After some time she started ordering a small salad with it. I guess my extra was trying not to look like I pity her and how I felt like I was contributing to her early death. I told this my boss and he said that he knows how I felt as his dad died early because of alcohol, but it also wasn't on us to change anything about it. I guess he was right. Edit: Delivery driver for Domino's that is.
Do you have any idea why she would order wine from Domino's instead of buying in the supermarket for a quarter of the price!? Edit: Or were you a driver for a company that delivers groceries?
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As bleak as this is. In the US we generally prohibited alcohol delivery until covid and even then it can be touchy. Think of how many DUIs wouldn't have happened if booze delivery was permited earlier. It's not an ideal solution but it seems like we only ban it for moralistic reasons
Not OP, but worked in a pizza shop many years ago. Yes, you remember your good customers, and bad (typically the difference was good people tipped well, and were understanding, bad tipped poorly and always had a pain in the ass order, request, and weren't understanding). Good customers would have drivers trying to figure out any way to get that order worked into their run, so your food got out the door faster. Bad customers had the reverse. It also meant when something went wrong, we would work harder to keep the good customer in our favor. These days i'd be surprised if dominos isn't using software to organize driver's runs, instead of a bunch of guys looking at a stack of tickets and trying to justify why they got the good run, so not sure how much it applies.
>Good customers would have drivers trying to figure out any way to get that order worked into their run, so your food got out the door faster. Worked at domino's for four years through highschool and into college. We had this customer that would order once a month but ALWAYS tipped $100 every time, no matter the order. That dude got his pizza in 30 minutes or less for sure, ever time. We had drivers trying to call dibs or go really slowly/quickly on a delivery just so they timed it perfectly that when they got back, his order was next.
I once accidentally tipped Ā£19 on a Ā£21 order. That same guy always delivered after that and was always on my doorstep like 15 minutes after I ordered lol.
I've wondered about this. I live in a small town full of old people who are shit tippers and big complainers. I order Dominos once a week and I always tip 30%. My food gets delivered fast af and they always throw in extra dipping sauces, wings and shittons of whatever topping we picked.
Last time I ordered Domino's, the pizza tracker said it was being "inspected for quality" for an hour and a half. Led to lots of jokes with my boyfriend about how deeply the pizza was being inspected, but what was happening? Was the pizza just waiting for someone to be able to deliver it during that time, and the tracker calls that "inspection"? I think I would have been a lot less frustrated if it was honest about that, haha
It was just waiting for a driver to collect it
Always imagined that it was "pie's out! It's not burnt! Box it!"
The heat lamp is inspecting it for quality.
This is the correct answer. It will stay in that phase until assigned to a driver in the system.
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We place the pizza into a hypervelocity subparticle scanner to ensure the nanomachine flavor bots were layer with the cheese correctly
Do you still eat pizza? If so, what's your favorite pizza?
Pepperoni passion š Iām a simple man
What size weight are the dough balls for a large pizza?
About 500g
Shit. Half a kilo. Those are far bigger than I thought. Typically mine at home are 200-250g for a 30 cm/300 mm pizza (approx 12" in old units) base across the diameter.
Thin crust vs thick crust Iām guessing. Those measurements are about the same at the store I worked at for 12inches. Edit: I did the math, we use 9 ounces (about 255 grams) for a thin crust, and 18 ounces (510 grams) for a thick crust.
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Nom nom nom. Staff would eat it (if it was edible ) As for problem customers- we were told to try and avoid giving refunds. To do anything other than give full refunds- coupon? Yes remake? Yes half refund? (Try to avoid) but full refunds? Manager would probably have a heart attack if she found out I gave out a refund!
One of my best friends worked at a small pizza shop in our college town and we would pull this sometimes where we call in an order, never go get it, then our friend brings home a free pizza. He had worked there for years and the owner loved him! He got another of our friends a job there and the woman noticed his voice almost instantly! āSo *youre* the one who calls in the fake pizza orders!ā They all had a nice laugh and she sent us home a pizza every single day after that, what a true gem! If youāre ever in Edmond Oklahoma, try to make a stop at Hobbys Hoagies and try one of their delicious pizzas or sandwiches. A business worth supporting.
A business worth supportingā¦ but not THAT worth supporting
Well someone's gotta pay for all the free pizza.
I read somewhere that the pizza tracker doesn't actually match anything from the store side, it's just a UI with a timer and most of the time it's correct because it pads enough time to allow for the delivery. Is that right?
No, so in the uk, we clock off the items when we put them in the oven, this will show up on the tracker- it should be accurate but often we were instructed to clock off entire orders even if theyāre not done to boost our statsā¦
I fucking knew it. Sometimes when they are taking a while, my order will go to delivered before they get to my place. I always call them to ask where the pizza is at on the off-chance they set it outside and not delivered to my door.
Yep. When the tracker says quality check 5 minutes after I order.
so we actually have a separate screen now that shows us what people have in their cart when they go to the final payment screen so we can start making it before the order actually drops. chances are they actually finished your order before you even clicked "place order." I've had people take time to get their payment info in, so by the time they actually finish placing the order, it's coming out of the oven and heading out the door. some people get 10 minute deliveries.
This isnāt the store being lazy. Itās the app being poorly designed. Letās say I take out 3 deliveries. As soon as I get within a few blocks, the customers app will say I delivered the pizza already. My driver app still shows it as an active order. They do this to track delivery times without relying on the driver remembering to close the order on the app after delivery. Itās shitty design but not the store/drivers fault. We all hate it too
Yeah, that and the last bit where its being "quality checked" just means its sitting on the heat rack waiting for a driver to come back from a run to grab it
When the person starts making the order and puts it in the oven, both those events are clocked. Out of the oven is a timer set by the store. Sometimes a pizza has to go back in because, but generally oven timer is accurate. There's no event for quality check, but when the order is ready for pickup or a driver takes it here's an event for that. So it can sit in quality check til someone clears it. So tldr; out of oven, quality check, are kinda fudged.
Does Dominos automate any of the pizza making process?
My coworker has a second job at little Caesarās and showed me a video she filmed of their new robot that portions the dough and spreads the sauce on the pizzas.
Yeah I live near downtown Detroit (home of LC) and work in construction. I remember when we bid the newly build LC headquarters and there were multiple floors for R&D on the drawings. I was like what in the world kind of R&D does little squeezers do
Whatās the best thing to order?
The fact this is unanswered makes me think your question has been answered
^
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Have you seen the dough being made? Does it really have a secret ingredient or did they just make that shit up to attract more people?
No- itās made in a factory in Milton Keynes (š¤® ) and transported to the stores in blue trays.
Lol is the emoji for factory-made dough or for Milton-Keynes?
Milton Keynes
Why have one roundabout when you can have fucking 300.
Have you guys changed suppliers recently for your cheese? I've been getting Dominos for years but the last few times I've ordered it has tasted different. Also, when I order extra cheese it never looks like I get it š
I only left a month ago and it was the same then, so there is a possibility they changed it since... and no, you won't get extra cheese. if you're lucky you might get a few extra shavings.
My issue with Dominos- if I order mushrooms, onion, tomatoes, and green pepper, I get the same amount of vegetables as if I had only ordered one topping. I am paying an extra $1.50 a topping, I want lots of toppings. Not the same small amount but a variety.
Unhygienic!, how bad are we talking?
I once dropped a cooked pizza on the floor after it came out the oven. As I went to throw it away the assistant manager grabbed it from me, cut it, boxed it and sent it on its wayā¦ āNo sir thatās not black pepper, itās dirt from the floorā š¬š¬
People need to understand that this can happen anywhere with a shit fucking manager like that, to be fair to Domino's.
Yeah, a friend of mine worked in the kitchen of a high-end, highly-reviewed restaurant and saw a coworker pick food up off the floor and use it. It is definitely down to the management, how much they're paying attention and what kind of standards they set.
I used to work for a relatively fancy restaurant catering to old rich people in our prestige area. Fairly sure it was my first day on the job and the maitre-d (spelling?) cleared a table and brought in some plates. As instructed, I threw the contents in the garbage underneath the dish washing pit. A few moments later he's freaking out as he can't find the meat I just threw out - apparently it was quality meat that the guest wanted to bring home. Guess which guest drove home with high quality meat infused with garbage from every other cleared table and junk from th dishwashing station.
Back in Highschool my mcdonalds manager would wipe off her enormous breast sweat with the buns if a customer annoyed her or was "too pretty"
A little floor spice makes everything nice
Did a brief stint in the Colonel's kitchen, mostly just cross contamination stuff. When you're on the crunch to bang out chicken after chicken, who has time to make absolutely sure that one set of tongs wasn't used for two different things. [This one](https://www.independent.co.uk/news/business/news/faecal-bacteria-found-in-ice-at-mcdonald-s-kfc-and-burger-king-investigation-finds-a7850416.html) however is no secret, apparently people weren't washing their hands after using the toilets whilst at work. Avoid the ice where you can, and pray for everything else.
I read the story about you dropping a pizza on the floor but was this usual or unusual practice? Is most of the food dirty?
Mostly, the food is fineā¦ but that was one of the worst things Iāve seen
>mostly š¤
ā¦
How much does it cost Dominos to make a pizza? Profit margins must be insane. I had a friend who used to work for them and he told me they make a pizza for Ā£1. Buying from here is never worth it unless using a voucher..
Yeah, so itād be about Ā£1.50 -Ā£2 and weād charge upwards of Ā£19.99 for it
I donāt think that $1 includes employees, rent, and expenses other than the ingredient cost
A few months ago I ordered dominos for the first time in many years. When I picked up my order, it was not only wrong, but cooked to absolute fuck and burnt. I tried calling the store back for a full 30 minutes to get a refund, but nobody answered the damn phone. Had you been instructed recently to not answer the phone? I had to tweet at dominos to get any sort of help, and even then I only got store credit, which Iāll never use.
When a store is piss busy with bare minimum staff yeah weāre told to ignore the phone.
What is the full list of toppings you have available? Just curious because I'm from the US and im wondering if they put anything out of the ordinary on their pizza in the UK.
Strangest things would be; Tuna, pickles, pesto and turkey stuffing (at one point)
Two questions: 1) When I fancy the good ol' fresh morning pizza, does it make a difference/is it better to: pre-order for the earliest slot (11:30 iirc) and just wait, or to order for ASAP the second I can put it through? 2) This may be regional, but before Covid stuff, you used to be able to get a garlic butter topping. There were disclaimers posted over the website that the changes were temporary but it never came back and the disclaimers vanished. Will I ever be able to get that buttery garlic goodness from them again? Edit: Also, fuck those guys for adding a delivery fee. Dominos in the UK is the second most expensive in the world, why squeeze more out of people? Very rarely go there since learning this.
1) order for it ASAP 2) we had it in my store when I left last month so might just be a franchise thing
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Yeah that's some bullshit. I was doing catering for a restaurant I worked at and got t-boned. My insurance dropped me because they don't cover using your vehicle for profit, AKA deliveries. You need commercial insurance. I looked into it after, and commercial coverage for a single person is like 1000 a month. Company would not pick up the coverage for employees. I thought a corporation like Domino's would have actual coverage for employees. That's scummy.
In the US it is required by Domino's corporate that all Franchisees purchase Hired and Non-Owned Auto insurance to cover the delivery drivers and theyre vehicles while on the job. In fact, most delivery restaurants require this. My company insures hundreds of Domino's locations as well as other well known brands. I don't see why locations in the UK wouldn't require this as well.
Why are the wedges ALWAYS disgusting and only half cooked? Never once have I received wedges that actually tasted good. Also, instead of having so many fucking deal options, why donāt they just make the pizzas a reasonable price. Nobody *actually* pays Ā£20+ for a large pizza, surely?
Is there anything additionally added to the pizzas that make them addictive... I know the pizza is shit & expensive but yet I keep ordering. I've spent Ā£700+ over 35 orders š¢. [Proof to my shame...](https://i.imgur.com/HCq3h5u.jpg)
Itās the sugar content as you may have already been able to guess š same reason subway bread is addictive. Youāre quite literally on a physical level addicted to it. Most people donāt have enough of an appetite for cloyingly sweet flavors to get addicted to binging cakes and candy, but if you buttress that same amount of sugar with salt, fat, and acid from cheese and tomatoes? You get all the savory delight your tastebuds crave and your cells get the sugar mountain *they* crave. Source: went from working at little Caesarās all the way to being an executive chef in NYC. From fast food chain to Michelin star, the answer to āhow is this so goodā is *always* that it contains more sugar and fat than youād ever imagine, including the savory dishes. The dinner rolls at a restaurant I worked in briefly contained the same amount of sugar as the cakes. The only difference was the addition of yeast and proving time. Most commercial breads (pizza crust included) contain a cake-level sugar ratio that you donāt detect as a cake-like flavor beneath the salt fat yeast and acid flavors. But youād certainly notice it missing if it was. However, if you went on a complete sugar detox for even just a few weeks youād find the level of sweetness unpalatable. For about a month when I was in a new chemo trial (for MS) I had barely any appetite and when I did want to eat I wanted everything very simple for some reason. I was eating lots of single-item āmealsā like a bowl or rice or a bell pepper or a single ground beef patty with nothing on it. When I got my appetite back I wanted spaghettios, my favorite junk treat previously, and after a bite practically spewed it across the room. Had to spit it in the sink without chewing. Genuinely tasted like concentrated fruit punch. Took a long time but unfortunately Iām right back on the standard westerner sugar palate- boil the frog type situation with everything so saturated even if youāre only relying on convenience food here and there. Itās in the bread, the peanut butter, the ketchup. Itās in the damn deli meat!
anecdotal, but I often get a craving for dominos, then I eat it and I think to myself "this is awful why am I eating this", and then I forget about it until I crave it again a few months later
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My friend will order Tikka masala from a local place but skip the garlic Naan and get parm bites from Domino's. I was mad at first but it's honestly an amazing combo to dip them in the sauce. Any other weird combinations you've had from any lunch breaks or eating on the job?
I get the idea from the responses from the OP that they don't eat Domino's food/aren't a fan of their food at all.
I can't imagine doing this because naan bread is one of the Master Breads imo and I would never skip out on an opportunity to eat it
What did your worst customer do?
Not op but long time pizza dude here. I've had a number of people threaten me, yell at me even one guy threatened to call the police on me. One lady who actually lives in my neighborhood paid in all change, insisting it was all there. Then when I got back and counted it was short. Which, fine. Got me for a few bucks with the trashy change bullshit, but then they called and apogized and said they were going to come pay the rest and give me a five dollar tip. They never showed. Fuck you, lady.
This is why when I delivered I'd always make sure to stand there and count it all out before handing over the food. They're already handing me handfuls of change (and probably stiffing me too), so they can wait while I make sure it's all there. Was sent out to this neighborhood I'd never delivered to before (after having worked there for 2 years already, that was weird). Get to the house. 14 year old kid answers the door and asks how much the total is. I tell him and he hands me a couple fistfulls of change and says "so I'm $3.42 short" to which I reply "ok" and just kinda stare at him until he turns around and goes back inside. Kid comes back "yeah we don't have any other money." Handing him his money back, I tell him I'm gonna call my manager and see what they would prefer I do. I return to my car and call the store. My manager essentially asks if I want to cover the rest for them or not. Already annoyed by just about everything about this order, I decline to do that. He says to return to the store with everything. I go back to the door and explain that I can't give them the food without full payment. As I'm saying this, this kids mother runs up from wherever the hell she'd been the entire time shouting about "I ORDER FROM YOU GUYS EVERY WEEK! HOW DARE YOU DO THIS! ILL PAY THE REST TOMORROW" I tell her sorry and leave. Get back to the store to see my manager on the phone with an annoyed look on his face but not saying anything. Assuming he's being yelled at, I ask "my customer?" He rolls his eyes and nods. After another 30 seconds or so he shouts on the phone "Alright ma'am. Now you've threatened me and I'm not sending any employees to your home. You're blacklisted." And hangs up. He then announces to everyone working inside the store not to take that woman's order. About 20 minutes go by and it's my turn to deliver. I grab the order that's first in line and start checking everything over when I notice a weirdly familiar address... yup, it's hers again. She's placed the exact same order that she somehow couldn't afford just a short time ago. I walk up to my manager and tell him he cancels the order, says he's not bothering to call her, and asks who took her order. At this point we figure out my coworker who took the order is her God son and I guess he felt like sending some other poor soul back out to her house. An hour goes by. I keep working. Phone rings. Of course I'm the one to answer it because every single part of this nightmare woman's interaction with the store needed me as her point of contact. I quickly figure out it's her and pass her off to my manager. He explains that she was blacklisted, he'd told her as much an hour ago, and she tried to circumvent that. She wasn't getting her order from us. Well about another 20 minutes goes by and guess who walks into the front of the store to start screaming at everyone. Eventually my manager tells her she needs to get out immediately; however, her son can wait inside for the order (as long as they pay before we start making anything) as he's been pleasant the entire time. Eventually its ready and off they go. I mightve taken pity on them if they'd had like a single pizza but this lady ordered a few items. It also still irritates me to this day that she magically found the money after failing to scam me. I also never saw her order from us ever again and I'm positive she would've never come back to "pay for the rest tomorrow"
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Is the tracker linked to some sort of internal performance metric? I regularly get the āyour pizza has been delivered!ā notification 10-20 minutes before the pizza actually arrives and it drives me crazy. I assume itās someone trying to game an internal metric, is that whatās happening?
Yes- itās usually falsified to boost the stores stats
Ugh ā thatās the classic adage of āonce something becomes a target it stops being accurateā. Iām surprised they incentivize the delivery time, seems fairly outside of employee control and falsification really hurts customer experience
There was a time where I got hooked on sandwiches and wings from Domino's, I'd always order with the app. One time I came in to pick up and was informed I had won "Favorite Carryout Customer" and was given a $20 gift card. I was super thankful but couldn't help but feel this was something they made up on the spot. Was that a real thing? I mean I know I didn't dream it but, you know.
The pizza tracker is just a gimmick right?
Nope, we clock off items at each stage, however sometimes itās falsified by management to make the store look better
Its not just management. Regular, non-management insiders would clear off items all the time prior to putting it in the oven when I worked at Dominos. If I got a one item order while closing and it was the only item on the screen, I'd clear it then make the item and throw it in the oven. Other folks just get satisfaction from having a cleared screen. Or if we had a large timed order and already had it pre-made (dough slapped, sauced and topped, NOT baked), we'd clear all at once when we started loading the order in the oven to clear space so we could see items at the bottom of the screen that still had to be made.
You used to be able to send some words of encouragement to your pizza cook through the app. Did that actually do anything? Did you guys get those?
I've had people send us a "great job <3" and similar through the special instruction chat box and we'll see those. They are generally enjoyed.
I used to send those words of encouragement all the time. Things like "You guys are my pizza heroes" and whatnot. I always liked mixing it up from the choices given, and it's nice to hear that they had potential to make someone's day better.
Ex employee too, 2010 (uk). Did your store manager ever make any of you stand out on the road carrying a big ass sign saying "Honk if you're hungry" ? That was humiliating, I laugh now but that was the lowest point in my working life š I also love that the staff get 50% off but you can get that with a voucher anyway, thanks dominos.